Data Privacy Policy
Your privacy is important to us at GoldenSunsetLedgerWood
Information We Collect
If you contact us for corporate flower arrangements or gift services, we collect information you provide willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We mainly use your data to complete flower orders and deliver strong customer support. This covers processing orders, arranging deliveries, crafting tailored arrangements per your specifications, and communicating about your service needs.
We also use information to enhance our offerings and the site experience. This helps us identify which corporate floral services are most beneficial to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
GoldenSunsetLedgerWood values your privacy and does not sell your personal information to third parties. We share information only as needed to provide our services or when legally required.
We may disclose essential information to trusted service partners who assist in running our business, including delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Protection Practices
We treat the protection of your personal data with seriousness and put suitable technical and organizational steps in place to safeguard it. This includes protected storage of data, encrypted communications, and restricted access to personal information within our team.
Safe Data Storage
Your data is stored in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during transmission between your browser and our infrastructure.
Restricted Access
Only staff members who require data to deliver services may access customer information.
Although we employ robust security measures, no online transmission method is completely risk-free. We continually update our safeguards to defend against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. In line with relevant laws, you may be entitled to view, rectify, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period in line with applicable law.
Retention of Information
We keep personal data only for as long as needed to deliver our services and meet legal requirements. Retention duration varies based on the data type and its purpose.
Typical retention durations:
- Customer contact and order details: about three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preference data: until you opt out or there is about two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your online experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings using your browser options. Note that turning off some cookies might impact how the site works. For more details on how we handle cookies, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only GoldenSunsetLedgerWood and this site. We are not accountable for the privacy practices of those third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
GoldenSunsetLedgerWood Privacy Team
56 Floral Lane, Chiswick, London
London, United Kingdom W4 3LP
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.